13 Dec 2013

State Agencies

Student Complaint/Grievance Policy

Colleges accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the college has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints considered by the Commission must be in written form, with permission from the complainant(s) for the Commission to forward a copy of the complaint to the college for a response. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:

Accrediting Commission of Career Schools and Colleges

2101 Wilson Blvd. Suite 302
Arlington, VA 22201
(703) 247-4212

A copy of the Commission’s Complaint Form is available at the college and may be obtained by contacting the Student Records office.

Arkansas State Board of Private Career Education

If a student believes that their rights have been violated, we always suggest they first, seek to resolve the problem by following the schools complaint process. Next, meet with the School Administrator and discuss their concerns with him/her. If the problem is not solved at the school level, the student may contact us at (501) 683-8000. We will take the following steps to resolve the problem: 1. A complaint form is mailed to the student (complaints must be submitted in writing on the forms provided). 2. Once the completed form has been returned to us, we forward the complaint to the school administrator. 3. The school administrator then has ten (10) calendar days to respond in writing to this complaint. 4. The school’s response is then forwarded to the student tor review. 5. The student then has ten (10) calendar days from receipt to respond in writing. If additional correspondence is not received from the student by the tenth (10th) calendar day after receipt by the student, the schools response shall be considered accepted by the student. 6. At any time the Board Staff may attempt to seek an informal resolution of the complaint.

Tennessee Higher Education Commission Statement:

Spartan College of Aeronautics and Technology is authorized for operation as a postsecondary educational institution by the Tennessee Higher Education Commission. In order to view detailed job placement and completion information on the programs offered by Spartan College of Aeronautics and Technology, please visit http://tn.gov/thec/topic/authorized-institutions-data and click on the Authorized Institutions “Data Button”.

Texas Workforce Commission Refund Policy

Career Schools and Colleges: A full refund will be made to any student who cancels the enrollment contract within 72 hours (until midnight of the third day excluding Saturdays, Sundays, and legal holidays) after the enrollment contract is signed.  A full refund will also be made to any student who cancels enrollment within the student’s first three scheduled class days, except that the school may retain not more than $100 in any administrative fees charged, as well as items of extra expense that are necessary for the portion of the program attended and stated separately on the enrollment agreement.

Refund Policy

1.        Refund computations will be based on scheduled course time of class attendance through the last date of attendance.  Leaves of absence, suspensions and school holidays will not be counted as part of the scheduled class attendance.

2.        The effective date of termination for refund purposes will be the earliest of the following:

a)  The last day of attendance, if the student is terminated by the school;

b)  The date of receipt of written notice from the student; or

c)   Ten school days following the last date of attendance.

3.        If tuition and fees are collected in advance of entrance, and if after expiration of the 72 hour cancellation privilege the student does not enter school, not more than $100 in any administrative fees charged shall be retained by the school for the entire residence program or synchronous distance education course.

4.        If a student enters a residence or synchronous distance education program and withdraws or is otherwise terminated after the cancellation period, the school or college may retain not more than $100 in any administrative fees charged for the entire program.  The minimum refund of the remaining tuition and fees will be the pro rata portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course or program for which the student has been charged after the effective date of termination bears to the total number of hours in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if the student has completed 75 percent or more of the total number of hours in  the portion of the program for which the student has been charged on the effective date of termination.  (More simply, the refund is based on the precise number of course time hours the student has paid for, but not yet used, at the point of termination, up to the 75% completion mark, after which no refund is due.  Form CSC-1040R provides the precise calculation.)

5.        Refunds for items of extra expense to the student, such as books, tools, or other supplies should be handled separately from refund of tuition and other academic fees.  The student will not be required to purchase instructional supplies, books and tools until such time as these materials are required.  Once these materials are purchased, no refund will be made.  For full refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreement.  Any such items not required for the portion of the program attended must be included in the refund.

6.        A student who withdraws for a reason unrelated to the student’s academic status after the 75 percent completion mark and requests a grade at the time of withdrawal shall be given a grade “incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or program.

7.        A full refund of all tuition and fees is due and refundable in each of the following cases:

a)       An enrollee is not accepted by the school;

b)       If the course of instruction is discontinued by the school and this prevents the student from completing the course; or

c)        If the student’s enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representations by the owner or representative of the school.

**A full or partial refund may also be due in other circumstances of program deficiencies or violations of requirements for career schools and colleges.

Refund Policy for Students Called to Active Military Service

8.        A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:

(a)     If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;

(b)     A grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary, of the date the student is discharged from active military duty without payment of additional tuition, fees, and charges for books for the program; or

(c)      The assignment of appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine the student has:

(1)     Satisfactorily completed at least 90 percent of the required coursework for the program; and

(2)     Demonstrated sufficient mastery of the program material to receive credit for completing the program.

9.        The payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the proper account(s), within 60 days after the effective date of termination.

Student Complaint Policy

This school has a certificate of Approval from the Texas Workforce Commission (TWC).

The TWC-assigned school number is S0338.

The school’s Nondestructive Testing and Aviation Electronics Technology programs are approved by TWC.  All FAA courses are not certified or approved by the TWC or State of Texas, but they are approved and certified by the Federal Aviation Administration.

Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in this catalog.  Schools are responsible for ensuring and documenting that all students have received a copy of the school’s grievance procedures and for describing these procedures in the school’s published catalog.  If, as a student, you were not provided this information, please inform school management.

Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with the other relevant agencies or accreditors, if applicable.

Information on filing a complaint with TWC can be found on TWC’s website at www.texasworkforce.org/careerschoolstudents.

Minnesota Statement

Spartan College of Aeronautics and Technology is registered with the Minnesota Office of Higher Education pursuant to Minnesota Statues sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.

Wisconsin Students

Wisconsin students who are unable to resolve complaints through the school’s normal complaint process as stated in school catalog may file a complaint with the Wisconsin Educational approval Board by calling (608)266-1996.

State Agencies for Complaint/Grievance

Alabama  – http://www.ache.alabama.gov/Index.htm
Arkansas  – http://www.sbpce.org/  or call (501) 683-8000
Colorado  – http://www.highered.colorado.gov/
Illinois  – http://www.isbe.net/students3.htm
Indiana  – http://www.in.gov/cpe/index.htm
Kansas  – http://www.kansasregents.org/academic_affairs
Louisiana  – http://www.regents.louisiana.gov/ or call (225) 342-4253
Minnesota  – http://www.ohe.state.mn.us/mPg.cfm?pageID=197
Missouri  – http://www.dhe.mo.gov/psc/
Nebraska  – http://www.education.ne.gov/StateBoard/Index.html
New Mexico  – http://www.hed.state.nm.us/complaints.aspx
Ohio  – http://scr.ohio.gov/ConsumerInformation/FilingaComplaint
     or call Toll Free (877 275-4219
Oklahoma  – http://www.okhighered.org/current-college-students/scam-alert.shtml
Tennessee  – http://www.tennessee.gov/thec/index.html
Texas  – http://www.texasworkforce.org or call (512) 936-2015
Washington  – http://www.wtb.wa.gov/pcs.asp
Wisconsin  – http://eab.state.wi.us/board/regulation.asp

Refund Policy for Students Called to Active Military Service

1.        A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:

(a)     If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;

(b)     A grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary, of the date the student is discharged from active military duty without payment of additional tuition, fees, and charges for books for the program; or

(c)      The assignment of appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine the student has:

(1)     Satisfactorily completed at least 90 percent of the required coursework for the program; and

(2)     Demonstrated sufficient mastery of the program material to receive credit for completing the program.

2.        The payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the proper account(s), within 60 days after the effective date of termination.